Support

Warranty

We offer a 30 day warranty all of our Skyten electric scooters. This warranty includes all main components. Which is the following: motor, battery, display, controller, throttle, and electrical components.  Breaks and tires are not included. But we can still walk you through the service!

Imperfections:

We take no responsibility for dimples or any other imperfections that may have occurred during the manufacturing process; this seldomly happens and does not affect the functionality of our products.

Physical Damage:

We DO NOT cover any physical damage/Improper use, negligence, deliberate, water or sand damage, nor any lost accessories/parts.

Third Party or Personal Mod:

Any damage caused or related to an alteration or modification to the product carried out by you or a third party is also not covered under our warranty. Extreme or external causes beyond our reasonable control such as interruptions to electrical power are not covered under our warranty. If you or a third party disassemble and/or modify any electrical components the warranty is voided.

Batteries:

The batteries come with a 30 days replacement warranty. To avoid damage, all batteries must be charged and maintained as specified by the manual's information. The battery warranty does not cover overcharging of the battery or the wall charger.

All warranty claims must be submitted to our company before the warranty date

After Warranty is up we can still help you with parts for as long as you need at cost and can offer an affordable repair.  Or we can walk you through the service or send a video.

*Any other Electric scooter or bike may have their own warranty through the manufacturer

Please email Skytenoffcial@gmail.com for any warranty issues thanks!

 

-Limited Warranty Service Process-
If you discover what you believe is a defect for your Product, please contact Skyten at skytenofficial@gmail.com or Skyten’s technical support personnel are available to assist you in diagnosing and fixing any problems you may encounter in the use of your Product. In the event we cannot help you fix the problem, you may be entitled to warranty service under this Limited Warranty.

In order to submit your Product for warranty service pursuant to this Limited Warranty, you will be asked to provide Skyten with (i) the proof of purchase or order number. Upon verification of your eligibility, you will need to provide your name, email address, mailing address and contact telephone number to start your warranty.  Skyten must receive your defective Product within thirty (30) days from delivery or purchase.

You will be responsible for the cost of shipping and insuring the shipment of your Product to Skyten, and you assume the risk of loss in the event your Product is lost or damaged during shipment from you to Skyten. You must include your defective Product within the original packaging or Skyten approved packaging, which will be provided at a cost, for the shipment of the Product to Skyten.

 Skyten is not responsible for any damages caused by your improper packaging or shipment of the Product to Skyten.

An authorized service provider will conduct an inspection of your Product. If Skyten determines that the problem is not covered under the Limited Warranty, Skyten will notify you and inform you of service or replacement alternatives that are available to you on a fee basis, or Skyten will return your Product to you unrepaired, and in such instance, you will be responsible for the cost of shipping and insuring the shipment of your Product from Skyten to you.

For eligible warranty claims, Skyten will service defective Product with new or reconditioned parts of same or similar style at no cost to you for the service. Parts replaced by Skyten will be retained by, and become the property of Skyten. For eligible warranty claims, Skyten will pay reasonable return shipping charges for the return of the Product to you.